01Who is responsible for your data
Venefilter operates through the following entities, which act as data controllers for the personal data collected on this website depending on the region you contact us from:
Pembroke Pines, FL 33029, USAsales@venefilter.com+1 786 537 4971
If you are located in the European Economic Area (EEA), the controller of your data is Venefilter S.L., and processing is governed by Regulation (EU) 2016/679 (GDPR) and Spanish Organic Law 3/2018 (LOPDGDD).
02Data we collect
We only collect the data we need to answer your inquiry and manage our business relationship. We do not request special categories of data (health, ethnic origin, political opinions, etc.).
Data you provide
- Contact form: full name, company, email address, the content of your message and the language of the page you write from.
- Email, phone and WhatsApp: your contact details and whatever information you include in your messages.
- Virtual assistant (chat): the messages you type into the website chat and any contact details you choose to share there.
- Business relationship: billing details, job titles and professional details of customer and supplier contacts.
Data collected automatically
- IP address, browser type, operating system, pages visited and date and time of access, logged by our hosting provider for security and operational purposes.
- Technical data received by the third-party services embedded in the site (fonts and chat), described in the recipients section.
This website does not use analytics or advertising tools to track your behavior.
03Purposes and legal basis
We process your data only for the following purposes:
| Purpose | Legal basis (GDPR) |
|---|---|
| Answering inquiries and quote requests | Steps taken at your request prior to entering a contract (Art. 6(1)(b)) and your consent when you send us a message (Art. 6(1)(a)) |
| Providing contracted services and supplying products | Performance of a contract (Art. 6(1)(b)) |
| Answering your questions through the virtual assistant | Your consent when you start the conversation (Art. 6(1)(a)) |
| Sending customers business information related to our services | Legitimate interest (Art. 6(1)(f)); you may object at any time |
| Keeping the site secure and preventing spam and abuse | Legitimate interest (Art. 6(1)(f)) |
| Meeting tax, accounting and legal obligations | Legal obligation (Art. 6(1)(c)) |
We do not make decisions based solely on automated processing that produce legal effects concerning you.
04Who we share your data with
We do not sell or rent your personal data. We only share it with:
- Venefilter group entities (USA, Spain and Venezuela), when your inquiry needs to be handled by the office covering your region.
- Formspree (USA), which processes contact form submissions and forwards them to us by email.
- Chatbase (USA), the provider of the AI-powered virtual assistant, which processes chat conversations.
- WhatsApp / Meta Platforms, if you choose to contact us through the WhatsApp button; WhatsApp’s own privacy policy also applies in that case.
- Google (Google Fonts), which receives your IP address when the site’s fonts are loaded.
- Our web hosting and email providers, which store the website and our communications.
- Public authorities, where required by law.
These providers act as processors or independent controllers and are required to protect your data.
05International transfers
Some of our providers and group entities are located outside the EEA, mainly in the United States and Venezuela. When we transfer personal data from the EEA to these countries, we rely on the safeguards provided by the GDPR, such as the EU-U.S. Data Privacy Framework (where the recipient is certified) or the Standard Contractual Clauses approved by the European Commission.
You can request more information about the applicable safeguards by writing to sales-europe@venefilter.com.
06How long we keep your data
- Inquiries that do not lead to a business relationship: up to 2 years from the last contact, unless you ask us to delete them sooner.
- Customers and suppliers: for the duration of the business relationship and afterwards for the periods required by applicable commercial and tax law.
- Virtual assistant conversations: as long as needed to answer the inquiry and improve the service, not exceeding 12 months.
- Server logs: for the limited period set by the hosting provider for security purposes.
07Cookies and similar technologies
Venefilter does not set its own analytics, advertising or tracking cookies. However, some third-party services embedded in the site may use cookies or your browser’s local storage where strictly necessary to work:
- Virtual assistant (Chatbase): may store a session identifier to keep your conversation history while you browse.
- Google Fonts: connects to Google servers to download fonts; Google states it does not use these requests to build advertising profiles.
You can block or delete cookies and local storage in your browser settings. If we add non-essential cookies in the future, we will ask for your prior consent and update this policy.
08Your rights
You may exercise the following rights over your personal data at any time:
- Access: find out what data about you we process.
- Rectification: correct inaccurate or incomplete data.
- Erasure: ask us to delete your data when it is no longer needed.
- Objection and restriction: object to certain processing or ask us to restrict it.
- Portability: receive your data in a structured, commonly used format.
- Withdraw your consent at any time, without affecting the lawfulness of prior processing.
To exercise them, write to sales-europe@venefilter.com (EEA) or sales@venefilter.com (rest of the world), stating which right you wish to exercise. We may ask you to verify your identity. We will respond within one month.
If you believe we have not handled your data properly, you can lodge a complaint with the Spanish Data Protection Agency (www.aepd.es) or with the supervisory authority in your country of residence. Residents of U.S. states with their own privacy laws (such as California) may exercise the rights granted by those laws through the same channels.
09Security
We apply reasonable technical and organizational measures to protect your data against loss, misuse or unauthorized access, including HTTPS encryption across the entire site, anti-spam protection on the contact form, and access restricted to staff who need the information. No system is completely secure, so we recommend that you do not send confidential or sensitive information through the form or chat.
10Children
This website is intended for professionals and businesses. We do not knowingly collect data from children under 16. If you become aware that a child has provided us with data, please contact us and we will delete it.
11Links to third-party websites
The site includes links to manufacturer and partner websites (such as Donaldson, Schroeder Industries, Hy-Pro or Tribo-Labs). Venefilter does not control those sites and is not responsible for their privacy practices; we recommend reviewing their policies before sharing any data with them.
12Changes to this policy
We may update this policy to reflect legal changes or changes to our services. We will publish the new version on this page with its update date and, if the changes are significant, we will make that clearly visible on the site.
13Contact
For any questions about this Privacy Policy or how we handle your data, write to sales@venefilter.com or sales-europe@venefilter.com, or call +1 786 537 4971.